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We, at Value Point,  always looking for talented, curious individuals to join the Value Point family.
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Technical Support L1

Requirements

  • Any Degree
  • Location: Bangalore
  • Work from the office
  • Experience – 1-5 years
  • Flexible to work in a 24×7 environment
  • Neutral accent, good communication
  • Answer inbound phone calls from customers seeking help with IT troubleshooting issues, etc.
  • Perform initial troubleshooting, do analysis, and test service flows to resolve customer’s concerns
  • Collaborate/coordinate with backend teams in identifying/ resolving customer issues
  • Capture and document all queries/concerns via the ticketing tool/ email/ calls.
  • Respond to customers via various communication channels and provide timely revert/updates/notifications.
  • Ensure 100% adherence to team’s and organizational processes
  • Adhere to project Compliance and SOPs
  • Basic Knowledge in Active Directory, DHCP, DNS
  • Basic knowledge of Linux
  •  

Technical Support L2

Requirements

  • Diploma/ Degree in relevant stream
  • Location: Bangalore
  • Work from the office
  • Experience – 4 -6 years
  • Flexible to work in a 24×7 environment
  • Neutral accent, good communication
  • MCSE/MCSA/ RHCSA – certified completed Added advantage
  • Strong problem-solving skills
  • Able to multitask when several critical issues happen simultaneously
  • Support services for Microsoft-related technologies: Windows Server, Exchange, O365, etc.
  • System documentation to include system reviews and recommendations.
  • Communicate with a partner as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Proactive services for an assigned set of clients making sure issues are identified and remediated before they become an issue.
  • Experience with Windows Server 2016 and 2019, Active Directory, group policies, and security.
  • Good Understanding of backup software and application monitoring and troubleshooting, Microsoft and 3rd party Patching
  • Experience in patching and troubleshooting for failed updates

Technical Support L3

Requirements:

  • The ability to communicate effectively at all levels with good relationship building skills
  • Good analytical/problem solving skills
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Be willing and available to work extra hours if the needs of the company require it
  • Self-motivated and keen to develop, with a willingness and desire to learn
  • Location: Bangalore
  • Work from the office
  • Experience – 6-10 years

We are looking for candidates with very strong skills in:

  • MS Azure and Azure AD (new builds, migrations, and advanced troubleshooting)
  • Office 365 setup, administration, security, Secure Score
  • Multi-Factor Authentication and Single Sign-On
  • Active Directory administration/design (On-premise and Hybrid AD with Azure)
  • Networking (configuration & deployment of Firewalls, Switches & Access Points)
  • Backup solutions
  • 5 years of experience in a client-facing environment with extraordinary customer service skills
  • Configuring and troubleshooting networking equipment, Linux, servers and workstations, Exchange server and Active Directory
  • Previous experience working for a Managed Service Provider (MSP)
  • IT Security
  • Azure Windows Virtual Desktop (WVD)
  • AWS
  • Scripting (preferably PowerShell)
  • A minimum of 5 years of hands-on experience configuring, and administering Azure AD and O365.
  • 5 years of experience in a client-facing environment with extraordinary customer service skills
  • Linux Server Administration (LAMP)

Job ID 1

Job title:
System Administrator

Description:
Positions: 5 No

Experience: 2 years to 4 years

Location: Bangalore

Education: Any Degree/Diploma

Mandatory Key skills: Windows Server, Network

  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with databases, networks (LAN, WAN) and patch management
  • Good knowledge of Windows 7 and 10, worked on MS outlook and other email client applications, Familiar with antivirus functions.
  • Handled server break fix calls.
  • Handled Laptop and Branded desktops and Workstation
  • Server in hardware experience required min 2 years
  • Familiarity with various operating systems and platforms
  • Excellent communication skills

Job ID 2

Job title:
Desktop Support Engineer – L1/L2

Description:
Positions: 7 No
Experience: 2 years to 4 years
Qualification- Any Degree/Diploma

Location: Bangalore/Ahmedabad/Pune/
Hyderabad/Baroda

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

Job ID 3

Job title:
Solution Architect-Virtualization and HCI

Description:
Required experience: 8 to 10 years
Job Location: Bangalore

Desired experience:

Expertise on VMware vSphere, vCenter, Hyper-Converged Infrastructure Nutanix / VxRAIL / HPE SimpliVity

  • Product presentations and demonstrations,
  • Create internal design configuration documentation including diagrams with technical explanations,
  • Support with technical qualification of sales opportunities and identification of target accounts,
  • Work with a sales team to identify and gather requirements to create configurations, design solutions, draft proposals, and plan implementations through the use of Global OEM’s provided tools

Job ID 4

Job title:
Linux Administrator – L2 Infrastructure Support

Details:
Positions: 2 No
Experience: 4 to 7 years
Location: Chennai
Education: Any Degree/Diploma
Mandatory Skills: Linux Servers, RHEL/CentOS

Requirement:

1. Managing and implementation of Windows server and Linux (all flavors) server OS.
2. Good technical troubleshooting and interpersonal skills.
3. Provide support for Windows & Linux server related issues as required.
4. Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
5. Perform file system configuration and management; define and perform server backups and recovery procedures.
6. Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
7. Monitor and test system performance and provide performance statistics and reports.
8. Create shell scripts as required.
9. Open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.
10. Provides direct technical support in Troubleshooting and implementing, the solution for global server infrastructure.
11. Provides direct technical support in planning designing and implementing the solution for global Infrastructure.
12. Develop detailed schematics relating to new installations and existing upgradation, migration or integration.
13. Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.
14. Installation, Configuration and troubleshooting of Windows  / Linux Servers.
15. Management skill of Active Directory 2012 infrastructure and ADFS.
16. Experienced Active Directory Federation Services (ADFS) and Federation/Authorization protocols such as SAML 2.0
17. Understanding on Active Directory, AD replication, DNS, DHCP, Group policies, DFSR and time sync incidents.
18. Managing & Updating security patches over the DCs.
19. Strong PowerShell scripting knowledge related to automating infrastructure management.
20. Expertise pertaining to the design and implementation of enterprise access and authentication (Active Directory, LDAP, SSO, Federation based infrastructures).
21. Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.

22. Develop and maintain training materials and server documentation.
23. Manage and/or provide guidance to junior members of the team.
24. VMware / virtualization experience

Job ID 5

Job title:
Mobile Device Management Administrator – L2 Infrastructure Support
Description:
Positions: 2 No
Experience: 3 to 6 years
Location: Chennai
Education: Any Degree/Diploma
Mandatory Skills: Maas360/MobileIron SME
Requirement:

1. Managing and implementation of MDM – MaaS 360
2. Administrator of MDM – MaaS 360
3. Mobile device enrolment and removal in MDM system Logging tickets with MDM OEM for any product issues and coordination till resolution. Coordination with Mobile device vendor in case of any device related issue. Troubleshooting issues related MDM agent on mobile device. Periodical review of tickets
4. Good technical troubleshooting, interpersonal skills.
5. Provide Tier 2 support for Messaging server related issues as required.
6. open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.
7. Troubleshooting and implementing, the solution for global infrastructure.
8. Messaging Server & Client: Working knowledge of Outlook, troubleshoot NDR’s, Analyze the message header, Delegate permission, recovering deleted items, Outlook rules an Free/busy.
9. Proactive monitoring and administration: Any error observed during health check/reports, should be able to analyze the criticality and impact and resolve by implementing necessary solution. Analyze the server performance periodically, Share the reports and highlight issues.
10. remote monitoring and configuration (time zone, registry settings, carrier settings such as the APN) of the EUC Equipment and EUC Software over all network types (e.g., LAN, WAN and cellular networks);
11. logging and tracking EUC Device asset data;
12. backup and restoration of EUC Devices and data including providing automate scheduling and unattended operation of these activities;
13. monitoring security configuration and Software including malware, anti-virus prevention and management Software; and complete end-point-protection Software suites
14. configuration and implementation of enterprise device group policies;
15. monitoring and detection of EUC Devices including detection of Mobile Devices having been “jail-broken”, “rooted” or otherwise compromised;
16. ability to remotely delete – or “wipe” – Mobile Devices and delete specific files including the ability to wipe only Customer data and leave the Authorized User data intact;
17. GPS tracking and ‘breadcrumb’ mapping;
18. ability to whitelist and blacklist Applications URLs, websites, etc.; and
19. encrypting system level communications and messages between the EUC Device Management System and the EUC Devices.
20. Strict Adherence to use of the ticketing system for All incidents, changes and problems
21. Ability to Correlate Incidents trends into problem management and execute permanent fixes
22. Execute Monthly patch management research, reports and Implementation on system Infrastructure
23. good product and domain knowledge, capable of planning and executing critical tasks
independently, Strong trouble shooting skills.
24. Assisting department telephone coordinators and resolving Skype incidents and requests
25. Installs, tests, tunes, maintains, designs and documents supporting systems, utility programs, monitoring tools, etc.
26. Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.

Job ID 6

Job title:

Storage Administrator – L2 & L3 Infrastructure Support

Description:

Positions: 3 No
Experience: 4 to 9 years
Location: Chennai
Education: Any Degree/Diploma
Mandatory Skills: Netapp & EMC Storage

Requirement:
  1. Participate in and support capacity planning and development of long-term strategic goals for enterprise storage in conjunction with data owners and department managers
  2.  Work with systems and database administrators to implement storage architectures that utilize industry best practices including [Information Lifecycle Management, Hierarchical Storage Management…].
  3.  Install and configure storage devices and corresponding software.
  4.  Implement redundant systems, policies, and procedures for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets.
  5. Establish appropriate end-user access control levels for stored data.
  6. Perform tasks necessary to fulfill service level agreements with end-users regarding storage allocations, limitations, security, and availability.
  7. Perform and test backups and restores to ensure that enterprise data is effectively protected.
  8. Communicate and enforce, through system procedures, data storage retention policies.
  9. Follow change control, incident response, and testing processes for modifications to storage appliances and software.
  10. Anticipate, mitigate, identify, respond to, and resolve issues with storage devices, storage access, and data retrieval.
  11. Research and make recommendations on storage products, services, and standards in support of procurement and development efforts.
  12. Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements to the IT storage team.
  13. Develop routines for end-users to facilitate storage best practices, including desktop storage administration.
  14. Remain informed on storage laws, trends, and issues, including current and emerging technologies and best practices; advise, counsel, and educate executive and management teams on their relative importance.
  15. Ensure that information storage measures and equipment adhere to all applicable laws and regulations.
  16. Perform storage server/database transaction and security audits leading to identification and mitigation of security threats to enterprise data. Recommend and implement changes where necessary.
  17. Create required reports in response to business user needs.
  18. Develop, document, and maintain operational processes and tasks.
  19. Manage and/or provide guidance to junior members of the team.
  20. Managing, design, configuration and implementation of HP, DELL EMC & Netapp Storage.
  21. Provide Tier 2,3 support for backup server related issues as required.
  22. open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.
  23. Provides direct technical support in Troubleshooting and implementing, the solution for global infrastructure
  24. strong experience in storage, recovery, troubleshooting, performing proactive maintenance and optimizing performance.
  25. experience in handling CIFS & NFS file share management.
  26. Perform activities related to install, configure and managing SAN devices, Storage and fiber switches.
  27. Administer FC switches as well as blade chassis FC devices.
  28. Execute FC zoning for development and production, storage volumes.
  29. Manage snapshot as well as recovery methods for storage volumes.
  30. Execute across-site replication of significant DR data.
  31. Supervise volume replication overnight jobs and execute improvements.
  32. Oversee IO performance of production along with development of databases LUNs.
  33. Provide architecture as well as performance recommendations to DBAs and Ops.
  34. Conduct bottleneck evaluation to identify performance issues.
  35. Ensure backup methods are in place as well as tested for FC LUNs.
  36. Develop and maintain records for entire storage as well as FC systems.
  37. Administer entire storage systems
  38. provide the support for NAS, SAN and Unified Storage it includes Storage Health Check-up, Monitoring alerts and take preventive and reactive actions. Creating and management of shares from storage perspective. Good troubleshooting skills
  39. Capacity Management: Monitoring Storage, Audit logs and take reactive and proactive action.
  40. Provide reporting on capacity usage to the management.
  41. Capacity Management: Monitoring Storage, Audit logs and take reactive and proactive action.
  42. Provide reporting on capacity usage to the management
  43. Perform the implementation with the help of the team and make the infrastructure compliant with Industry best practices
  44. Good scripting knowledge in (Perl and Shell)
  45. Good knowledge in ITIL frame work on Incident, Problem, Change management & Service request management.
  46. Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.
 

Job ID 9

Job Title:

Backup Administrator – L2

Description:

Positions: 1 No
Experience: 4 to 7 years
Location: Chennai
Education: Any Degree/Diploma
Mandatory Skills: Netbackup/ Commvault Simpana

Requirement:

  • Managing, design, configuration and implementation of NetBackup, Commvault Simpana
  • Provide Tier 3 support for backup server related issues as required.
  • work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.
  • Provides direct technical support in Troubleshooting and implementing, the solution for global infrastructure.
  • Strong experience in Veritas NetBackup performing backup, recovery, troubleshooting, performing proactive maintenance and optimizing performance.
  • Experience in Perform daily backup routine maintenance, Add clients, configure NetBackup agent on clients, has the capability to provide guidance and take up escalations from the L1 team.
  • experience in Symantec OpsCenter administration, reviewing OpsCenter on a daily basis to ensure monitoring and reporting integrity, daily review of the NBU logs and Symantec OpsCenter reports to ensure successful, backups using automated log monitors or similar tools, Restart unsuccessful jobs , Configuring Storage Units, Volume Pools, Disk Staging and storage life cycle policies and creating Policies and Schedules, Monitoring backup/ restore jobs Experience in troubleshooting NetBackup problems.
  • experience in vaulting and tape rotation. Ensure tapes are rotated from the tape library periodically, Periodic patch management and maintenance for NetBackup Servers, clients and OpsCenter Server Ensure regular reporting to the management on Backup status, providing Dashboard, meeting Service level client backup policies and meet client SLA norms, Should have worked with Disk based backup solution environment
  • Strict Adherence to use of the ticketing system for All incidents, changes and problems
  • Ability to Correlate Incidents trends into problem management and execute permanent fixes
  • Execute Monthly patch management research, reports and Implementation on system Infrastructure
  • Should possess good product and domain knowledge, capable of planning and executing critical tasks independently, Strong trouble shooting skills
  • Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.

Job ID 10

Job title:

SCCM Administrator – L3

Description:

Positions: 1 No
Experience: 6 to 9 years
Location: Chennai
Education: Any Degree/Diploma

 

Requirement:

  • Provide the End-User Computing (EUC) Services to support Customer's EUC Environment
  • Managing and implementation of SCCM server 2012, 2016.
  • Good technical troubleshooting, interpersonal skills.
  • Provide support for SCCM server related issues as required.
  • open to work in stretched shifts, 24X7 shift, odd working hours and weekends as per the work requirements.
  • Provides direct technical support in Troubleshooting and implementing, the solution for global infrastructure.
  • Assist Authorized Users with installation, configuration, and troubleshooting of integration of workstations with the Active Directory services.
  • Assist in developing and maintaining key policies and procedures needed to effectively support the EUC Environment
  • Assist in current and future EUC projects to improve the End users experience
  • Installation & Configuration SCCM 2012, 2016.
  • Installation of Standalone Primary site and Distribution points.
  • Managing & Troubleshooting skills on SCCM 2012 and 2016 Should have a deep knowledge in Software distribution.
  • Patch Management using SCCM.
  • handle test and release of applications and Patches using SCCM.
  • set various access controls on the SCCM console Provide query and report against the client hardware and software inventory using a reporting tool, SQL or SCCM queries.
  • Installed and Configured WSUS Servers for Microsoft Patches.
  • SCCM Client-Side issue Troubleshooting
  • MDT (Microsoft Deployment Toolkit) should be able to build, modify and capture custom windows 7 and 10
  • Windows 10 operation system and migrating to Windows 10 from Windows 7.
  • Windows image creation
  • Windows PC image development and testing using tools such as SCCM 2012
  • Provides support with an emphasis on Internal SLA and commitments are met on time and with a high level of quality.
  • provide, as part of the EUC Device Management System, an electronic Software distribution system that effectively and efficiently distributes new Software to the EUC Devices including Desktop Devices located at Customer Sites and remotely connected Mobile Devices. In some cases, this may require alternative transport methods (for example, DVD, etc.) because of size of the package, the size of the target device population or timing constraints;
  • provide an Applications "Store" for EUC Software for Mobile Devices enabling users to find, download and install EUC Software and mobile Applications;
  • schedule Software distributions to minimize Authorized User disruption, and without Authorized User assistance and interaction, in order to support time-critical release upgrades, to deploy urgent patches, and to maintain current projects;
  • perform Software distributions consistent with the configurations associated with Standard Products, as applicable, independent from the distribution media (for example, LAN/WAN, cellular network, physical media, etc.);
  • employ an automated Software distribution solution that provides consistent and efficient Software deployments for Software Configuration Changes;
  • wherever possible, install Software via an automated installation package without Authorized User interaction;
  • provide Software distribution processes to support different Authorized User environments in an automated way (for example, Customer LAN and WAN, home offices, Authorized User working remotely, etc.)

Job ID 11

Job title:

Field Support Engineer

Description:

Positions: 2 No
Experience: 2 years to 4 years
Location: Bangalore
Education: Any Degree
Mandatory Key skills: Hardware & Network Support

  • Handling Customer Tickets on Field Support and Full Day support task.
  • Experience with databases, networks (LAN, WAN) and patch management
  • Good knowledge of Windows 7 and 10, worked on MS outlook and other email client applications, Familiar with antivirus functions.
  • Handled Laptop and Branded desktops and Workstation
  • Familiarity with various operating systems and platforms
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Flexible to travel for different client locations.
  • Excellent communication skills

Job ID 12

Job title:
ISR
Department: Cloud Business

Primary responsibilities but not limited to:

  • Develop new business/generate leads through outbound calling
  • Execute campaign based services and promote new services to existing and new clients
  • Lead Generations through bulk/targeted mailing options
  • Identify/ Create new leads at prospective and existing accounts
  • Follow-ups and scheduling/re-scheduling meetings
  • Follow-up on leads and conduct research to identify potential prospects
  • Prospecting for new clients and new business opportunities
  • Email Campaign Management

Desired Profile of Candidate:

  • Min.2 years to 4 years of lead generation/Inside Sales experience
  •  Excellent communication skills – Verbal and written
  • Go getter attitude
  • Is a Team player
  • Quick learner – Willingness to learn technology
  • Persuasive abilities and creative methods of finding potential customers
  • Preferred Education – MBA in marketing or relevant work experience
  • Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

Job ID 13

Job title:

Head-Cloud Presales Solution Architect
Qualification:
Location: Bangalore
Any graduation
  • Creating granular T&T (transition and transformation) project plan starting from environment assessment, conducting discovery workshops, dependencies identification, risks and gap analysis, chalk out mitigation plan, define timelines and resource requirement to complete the project with minimum disruption.
  • Working with the delivery teams and client to complete risk analysis and their mitigation plan, create RACI for smooth execution of the project plan. Take solution through governance approval process
  • Responsible for new business opportunities consultancies by identifying suitable accounts for the digital transformation.
  • Provide solutions for multi cloud services (IAAS/PAAS/SAAS) to create overall target architecture, plan and size as per requirements for complex deals
  • Provide End-to-End consulting for Cloud digital transformation journey and supporting sales team to form proactive business cases
  • Working with Cloud Service Providers and other partners to provide the best fit solution to our clients including solution accelerators.

Job ID 14

Job title:
Cloud Sales
Description:

Experience: 2 to 6 years
Location: Bangalore

 

Job Purpose:

To acquire new clients to generate sales from Cloud solution sales and to demonstrate, initiative and resourcefulness to develop well-planned strategies and achieve goals within tight timelines.

Behavioral Competencies:
  • Excellent communication skills; speaking, writing, listening. Articulate and persuasive; can communicate difficult and complex matters in a straightforward, transparent manner
  • Strong organizational, analytical, detailed planning and project management skills.
  • Ability to grasp concepts quickly, think beyond traditional methods to exceed client’s expectations
  • Proactive and self-motivated. Action bias with a strong sense of urgency
Job Responsibility:
  • Responsible for revenue generation.
  • New client acquisitions and managing the existing clients for providing exceptional PublicCloud Services.
  • Developing business opportunities that are strategic from a revenue perspective or complex in nature, requiring high-level complex selling skills.
  • Defining prospect business from RFP to RFQ stage, Price Negotiation & Closure. Responsible for maintaining the long-term relationships with the customers and solve their grievances whenever it arises
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